HELP & INFO

How can we help?

Below are our frequently asked questions. If you’re still in need of some help, please use our chat box or contact form to get more information.

How should I use Trelonk’s Essential Oil Concentrates?

  1. Trelonk Essential Oil Concentrates are designed to be diluted or diffused.
  2. You can place 2-3 drops onto a tissue and deeply inhlate.
  3. You can place up to 20 drops onto the wick of your nasal inhaler and deeply inhale.
  4. You can blend 3-5 drops with 100g of Epsom Bath Salts for a luxurious soak.
  5. You can add the required amount to a steam diffuser for room enhancement.
  6. You could try our aroma patches for a personal aroma bubble.

How do I use Trelonk’s Topical Oil Blends?

Trelonk’s Topical Oil Blends are advanced massage oils and should be applied to the skin. You can use the oil all over the body (external application only) or you can apply to a specific area of the body.

  1. For Power Through – apply to the area of discomfort.
  2. For Head Strong – massage gently into the head, neck, scalp and shoulders.
  3. For Lights Out – massage all over the body in a soothing massage before bedtime.

How do I use Trelonk’s Carrier Oils?

The carrier oils can be used to create your own blend of advanced massage oil. Dropping a concentrate oil into the base oil creates your own perfect synergy. Add 2-3 drops of Essential Oil Concentrate to a teaspoon of carrier oil and mix together before applying to the skin. You can also use the carrier oils on their own for a silky body oil with benefits.

Can I use your essential oils if i’m pregnant?

In our blends and concentrates there are many oils which are contra-indicated for use during pregnancy. We do not suggest that customers who are trying to conceive, are pregnant, or are currently breastfeeding, use our concentrates or topical oil blends.

I’m on medications, can I still use the oils?

If you are currently taking medications you should consult your doctor before using these products.

Can I cancel my subscription?

All subscription products will renew automatically until cancellation is made via our team at care@trelonkwellbeing.com.

Cancellations must be made anytime up to two days before your subscription is due to renew.

Any cancellations or amendments within two days of your renewal date will apply to your next Trelonk Wellbeing subscription box.

Can I pause my subscription?

You can pause or cancel your subscription anytime using the Manage Orders section on our Site.

Can I cancel my order?

If you have chosen standard delivery then please contact us within 24 hours of placing your order and we might be able to cancel it for you.

It is not possible to cancel an order once it has been despatched. You can return your products to us unopened within 14 days for a full refund.

Can I use the oils on my face?

Our oils are formulated for use on the body only and therefore should not be used on the face.

Are your products vegan?

Yes. All our products are certified Vegan by the Vegetarian Society.

Are your products natural?

Yes all our products are made with 100% natural ingredients.

Do your products contain any allergens?

Allergens are listed in product descriptions, listed in bold.

What is the International Federation of Aromatherapists (IFA)?

The IFA, is a self-governing body that promotes the preservation of health by advancing the knowledge and practice of Aromatherapy via education, teaching and training. Since 1985, they have been safeguarding standards in the practice of Aromatherapy through their official Codes of Professional Practice and the formation of the Professional Aromatherapy Diploma syllabus in 1988. Their quality mark is recognised globally as professionalism and excellence within the field.

Are your products safe for children?

Our concentrates and topical oil blends are not safe for use on children under the age of 12.

Elderly consumers should can use the topical blends but should avoid the essential oil concentrates.

How long does delivery take?

Our standard delivery service is via Royal Mail and will take 2-3 days to arrive with you from point of purchase. If you need your molecular wellbeing faster, you can choose speedy delivery at the checkout. A courier will endeavour to deliver your order the next day.

What is your returns policy?

Please use this link to view our full returns policy. You have 14 days to return all or some of your order if you are not completely satisfied with your Molecular Wellbeing products.

Can I try a sample of your products before I buy?

We’re always keen to hear from our customers. If you’re not sure which blend is most suitable for you, please contact us and we can arrange a free consultation with one of our aromacologists.

I am a professional practitioner, can I apply for a trade account?

We welcome trade enquiries. Please contact us at care@trelonkwellbeing.com and one of our team with be in touch.

Can I place an order over the phone?

Yes please do call us on 01872 630061. We’re happy to take your order and card payment over the phone.